Support / Email

Unable to send emails on iOS device

When adding an email account to your email client application, you will be asked to specify an Outgoing Mail Server or SMTP Server. This is the mail server through which you will send email. This server does not need to be the same as the mail server through which you receive email.

Ideally, your Outgoing Mail Server should be set to the same as your Incoming Mail Server, which means you will send and receive email through your web hosting account.

However, some Internet Service Providers will not allow you to send email through a different provider, such as your web hosting company. If you receive an error while sending a test email, try and use your Internet Service Provider's mail server as the outgoing server.

  1. From the Home screen, choose Settings


  2. Next, tap on Mail
  3. Tap on the account that you're having trouble with
  4. On the next screen, scroll down to the Outgoing Mail Server section. It will probably have an entry similar to   "SMTP    mail.example.com". Tap on that entry.
  5. In the Other SMTP Servers section, tap on Add Server...
  6. In the Host Name field enter the name of your Internet Service Provider's SMTP mail server (see list of common ones below).
  7. In the Username and Password fields enter the login credentials that you have with your Internet Service Provider. This is NOT the same as the username that you received from ICIT.
  8. Tap on Save in the top right corner.

Some common ISP's and their mail servers are listed below, but you should check with your Internet Service Provider if you are unable to send email with the suggested server listed below.

 

Telstra / Bigpond:  mail.bigpond.com    Support
Internode: mail.internode.on.net     Support
TPG: mail.tpg.com.au     Support
Optusnet: mail.optusnet.com.au    Support