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How to set up an email account in Microsoft Outlook 16 or 365

Last updated: 20/04/2018

The following instructions apply to Microsoft Outlook 16 / 365. If you use a different version of Outlook, the required steps may be different, but the same basic process will apply.

Before you start, make sure you know your email address, password and mail server for the email account you are setting up. This information you should have been provided by ICIT.

POP3 (Post Office Protocol 3) and IMAP (Internet Message Access Protocol) are the two main protocols used by applications to send and receive email. You can find out the differences between the two and which is best for your needs in the following article: What are the differences between POP3 and IMAP?


Adding a new email account using IMAP

  1. In Outlook, go to File --> Account Settings and click New... on the Email tab
  2. Enter your Name 
  3. Enter your email address
  4. Enter your password
  5. Click Next
  6. Outlook will now test your settings by attempting to send and receive a test email. Once completed, click Finish
  7. If you encounter a problem use the following manual setup steps.

Referring to the sample screen shots below, fill out details with your information. Replace each occurrence of demo@icit.com.au with your email address. For the Incoming & Outgoing Mail Servers enter hosting2.icit.com.au

Adding a new email account using POP

  1. In Outlook, go to File --> Account Settings and click New... on the Email tab
  2. Select Manual setup or additional server types, then click on Next >
  3. Select POP, then click on Next >
  4. Referring to the sample screen shot below, fill out details with your information. Replace each occurrence of demo@icit.com.au with your email address. For the Incoming & Outgoing Mail Servers enter hosting2.icit.com.au
  5. Click on the More Settings... button
  6. Click on Outgoing Server Tab and tick My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server
  7. Click on Advanced and enter 587 for Outgoing server (SMTP) and configure the delivery settings.
  8. Click OK
  9. You get a message: Internet security warning - click Yes
  10. Click Finish

If you encounter a problem please try again, paying special attention to what you enter in step 4.